Struyk Raymond, Alexandrova Anastasia, Belyakov Igor, Chagin Kirill
The Urban Institute, August Siebert Strasse 16A, Washington, DC 20037, USA.
J Aging Soc Policy. 2006;18(1):87-105. doi: 10.1300/J031v18n01_05.
The objective of this work is to explore the satisfaction of a sample of 300 frail elders living in a rural Russian area with the support services provided by social service agency staff. The client population lives in extremely difficult conditions in terms of housing and associated communal services. They reported very high levels of satisfaction with the agency-provided services, both general satisfaction and their satisfaction with the specific services received during the reference visit inquired about by the interviewer. The degree of satisfaction is likely related to the difficulty of their living environment and their probable poverty, as well as the quality of services received. Attempts to relate the variance in the satisfaction ratings to the extent of activity limitations and the volume of formal and informal care using multivariate analysis met with limited success, owing in part, at least, to the limited variance in the dependent variables. Nevertheless, the patterns identified are broadly consistent with expectations based on modeling previously done for the U.S. populations receiving at-home care. The results clearly indicate the value of providing such services to frail elders in such circumstances.
这项工作的目的是探究生活在俄罗斯农村地区的300名体弱老年人对社会服务机构工作人员提供的支持服务的满意度。就住房及相关公共服务而言，这些客户群体生活在极其困难的条件下。他们对该机构提供的服务表示非常满意，包括总体满意度以及对采访者询问的在参考访问期间所接受的特定服务的满意度。满意度的高低可能与他们生活环境的艰难程度、可能的贫困状况以及所接受服务的质量有关。使用多变量分析试图将满意度评分的差异与活动受限程度以及正式和非正式护理的数量联系起来，但只取得了有限的成功，至少部分原因是因变量的差异有限。尽管如此，所确定的模式与之前针对接受居家护理的美国人群进行建模得出的预期大致一致。结果清楚地表明了在这种情况下为体弱老年人提供此类服务的价值。
