Bazzoli Gloria J, Shortell Stephen M, Dubbs Nicole L
Department of Health Administration, Virginia Commonwealth University, 1008 E. Clay Street, PO Box 980203, Richmond, VA 23298-0203, USA.
Health Serv Res. 2006 Jun;41(3 Pt 1):629-39; author reply 640-2. doi: 10.1111/j.1475-6773.2006.00525.x.