May Jonathan
HuTech Resources LLC, Itasca, IL 60143, USA.
J Med Pract Manage. 2006 Mar-Apr;21(5):295-7.
In no other industry are the consumers of goods or services so unaware and uninvolved in the reimbursement for the goods or services received. The United States healthcare industry has created and allowed to perpetuate a "hands-off" compensation approach that has created a consumer mentality proving quite difficult to change. In this article, the author describes the origin of this outdated approach and suggests a restructured office and clear communication with patients as starting points to change this deep-rooted mind-set. He describes how an up-front approach to patients' financial responsibilities and proactive staff can help reduce miscommunication between provider, patient, and insurance carrier and improve your practice's cash flow. The author also suggests that the patient's financial burden will continue to increase and offers tips to maintain positive patient relationships, improve your accounts receivable management, and protect you financially.
在其他任何行业中，商品或服务的消费者都不会对所接受的商品或服务的报销情况如此无知且毫不关心。美国医疗行业创造并任由一种“不干预”的补偿方式延续，这种方式造就了一种极难改变的消费者心态。在本文中，作者描述了这种过时方式的起源，并建议以重组办公室以及与患者进行清晰沟通作为改变这种根深蒂固思维模式的起点。他阐述了对患者财务责任采取预先告知的方式以及积极主动的员工如何有助于减少医疗服务提供者、患者和保险公司之间的误解，并改善诊所的现金流。作者还指出患者的财务负担将持续增加，并给出了一些建议，以维持与患者的良好关系、改善应收账款管理并在财务上保护自己。
