Hills Laura Sachs
J Med Pract Manage. 2009 Nov-Dec;25(3):166-70.
Patients who don't show for their appointments or who come late can take a toll on your practice's bottom line and become a huge stressor. This article offers practical suggestions for preventing unnecessary broken, missed, and late appointments and for dealing effectively both with first- and repeat offenders. It provides a 10-question quiz you can take to assess and improve your current patient attendance policies. This article then divides missed appointments into three categories-cancelled, broken, and no-show appointments-and describes effective strategies for dealing with each of them. It suggests policies to use with repeat attendance offenders, including sample language medical practices can use, and offers guidelines ultimately for dismissing those who miss appointments chronically. Finally, this article explores the reasons patients often miss appointments and strategies medical practices can use to prevent and minimize them.
爽约或迟到的患者会对你诊所的盈利造成影响，并成为巨大的压力源。本文提供了实用建议，以防止不必要的预约中断、错过和迟到，并有效应对初犯者和惯犯。它提供了一个10道题的测验，你可以用来评估和改进你目前的患者就诊政策。本文随后将错过的预约分为三类——取消的、中断的和未出现的预约——并描述了应对每一类预约的有效策略。它建议了针对惯犯的政策，包括医疗诊所可以使用的示例措辞，并最终提供了辞退长期错过预约患者的指导方针。最后，本文探讨了患者经常错过预约的原因以及医疗诊所可以用来预防和尽量减少此类情况的策略。
