Dooley Sharon Kay
Olney Consultants in Healthcare Management LLC, MD, USA.
J Med Pract Manage. 2006 May-Jun;21(6):358-61.
In today's medical marketplace, patients see themselves as consumers of healthcare with certain customer-service expectations. The medical practice that is indifferent or resistant to these changes is at risk. Having a good understanding of patient-friendly changes can help a practice survive in a changing environment. A patient-friendly office will continue to meet the needs of the patient by adopting this new practice style.
在当今的医疗市场中，患者将自己视为有着特定客户服务期望的医疗保健消费者。对这些变化无动于衷或抵触的医疗业务面临风险。充分理解患者友好型的变化有助于一家医疗机构在不断变化的环境中生存。一个患者友好型的诊所将通过采用这种新的业务模式持续满足患者的需求。
