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情感启发式和可得性启发式在风险沟通中的作用。

The role of the affect and availability heuristics in risk communication.

作者信息

Keller Carmen, Siegrist Michael, Gutscher Heinz

机构信息

Department of Psychology, Social Psychology, University of Zurich, Plattenstrasse 14, 8032 Zurich, Switzerland.

出版信息

Risk Anal. 2006 Jun;26(3):631-9. doi: 10.1111/j.1539-6924.2006.00773.x.

Abstract

Results of past research suggest that affect plays an important role in risk perception. Because affect may also increase the availability of risks, affect and availability are closely related concepts. Three studies tested the hypothesis that evoking negative affect (fear), either through past experience or through experimental manipulation, results in greater perceived risk. The present research focused on perception of flooding risk. Study 1 and Study 2 showed that participants who received risk information concerning a longer time period (e.g., 30 years) perceived more danger compared with participants who received risk information for one year. Study 2 showed that the interpretation of risk information was influenced by participants' own experiences with flooding. In Study 3, affect was experimentally manipulated. After looking at photographs depicting houses in a flooded region, participants perceived greater risk compared with participants in a control group. Taken together, the results of these three studies suggest that affect is important for successful risk communication. Results of the present research are in line with the affect heuristic proposed by Slovic and colleagues.

摘要

以往的研究结果表明,情感在风险认知中起着重要作用。由于情感也可能增加风险的可得性,所以情感和可得性是密切相关的概念。三项研究检验了这样一个假设:通过过去的经历或实验操纵来唤起负面情感(恐惧)会导致更高的感知风险。本研究聚焦于洪水风险认知。研究1和研究2表明,与收到一年风险信息的参与者相比,收到更长时间段(如30年)风险信息的参与者感知到更多危险。研究2表明,风险信息的解读受到参与者自身洪水经历的影响。在研究3中,情感是通过实验操纵的。在观看了描绘洪水地区房屋的照片后,与对照组的参与者相比,实验组的参与者感知到了更大的风险。综合来看,这三项研究的结果表明,情感对于成功的风险沟通很重要。本研究的结果与斯洛维奇及其同事提出的情感启发式一致。

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