Callanan Gerard A, Benzing Cynthia D, Perri David F
Management Department, West Chester University, Pennsylvania 19383-2230, USA.
J Psychol. 2006 May;140(3):269-88. doi: 10.3200/JRLP.140.3.269-288.
In this study, a follow-up to Callanan and Perri (2006), the authors investigated whether individuals are inclined to choose a conflict-handling approach based on their primary orientation as given by a standardized instrument, or whether they choose a style different from their primary orientation. The authors also assessed whether individuals are inclined to choose the appropriate or "optimal" strategy as based on contextual factors embodied in the conflict situation. Participants in the study were 184 graduate and undergraduate students from two universities located in the United States. Results show that when individuals are presented with conflict scenarios based on real-life events, they can and do choose conflict-handling strategies that are different from their presumed dominant strategy. Further, results show that individuals are generally able to read contextual factors and social cues to select the most "situationally appropriate" conflict-handling response. This study presents implications for future research and discusses issues related to the management of interpersonal and intragroup conflict.
在这项对卡拉南和佩里（2006年）研究的后续研究中，作者调查了个体是否倾向于根据标准化工具给出的主要取向来选择冲突处理方式，或者他们是否会选择与其主要取向不同的方式。作者还评估了个体是否倾向于根据冲突情境中所体现的情境因素来选择适当或“最优”策略。该研究的参与者是来自美国两所大学的184名研究生和本科生。结果表明，当个体面对基于现实生活事件的冲突场景时，他们能够并且确实会选择与其假定的主导策略不同的冲突处理策略。此外，结果表明个体通常能够解读情境因素和社会线索，以选择最“情境合适”的冲突处理反应。本研究提出了对未来研究的启示，并讨论了与人际和群体内冲突管理相关的问题。
