Kuguoglu Sema, Aslan Fatma Eti, Icli Gülnur
Department of Pediatric Nursing, Marmara University College of Nursing, Haydarpaşa-Usküdar, Istanbul, Turkey.
J Nurs Care Qual. 2006 Oct-Dec;21(4):366-71. doi: 10.1097/00001786-200610000-00015.
The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general.
本研究的目的是描述在伊斯坦布尔的3家医院（大学医院、社会保障管理医院和政府医院）接受住院治疗的1200名患者所感知到的服务质量。患者对办理入住手续时工作人员的热心态度、护士的迅速反应和专业技能、医生提供的整体服务、实验室和X光室工作人员迅速且熟练的工作，以及医院的整体情况最为满意。
