Jacoby Liva, Crosier Vicki, Pohl Henry
Albany Medical College, Albany, NY, USA.
Prog Transplant. 2006 Sep;16(3):247-52. doi: 10.1177/152692480601600311.
Families must make decisions about organ donation for a loved one during intensely emotional circumstances in the hospital, where support from others is crucial to their coping. Research about families' experiences during the decision-making process regarding donating their loved ones' organs has shown that quality of hospital care and receiving psychosocial support are important factors influencing their decision. Typically, a donation coordinator from the local organ procurement organization approaches the family about the option of donation, whereas the role of medical and nursing staff is to convey diagnostic and prognostic information to the family. Currently, no requirement is in place for training of professional staff in communication skills for approaching and interacting with families about organ donation. This article discusses a simulated training method in empathic communication used for supporting families who are approached about organ donation. This innovative method can be adapted to and should be tested with professional audiences.
在医院这种情绪高度紧张的环境中，家属必须为他们所爱的人做出器官捐赠的决定，而他人的支持对于他们应对这一情况至关重要。关于家属在决定捐赠亲人器官的过程中的经历的研究表明，医院护理质量和获得心理社会支持是影响他们决定的重要因素。通常，当地器官获取组织的捐赠协调员会与家属商讨捐赠选项，而医护人员的职责是向家属传达诊断和预后信息。目前，对于专业工作人员在与家属就器官捐赠进行沟通和互动方面的沟通技巧培训并没有相关要求。本文讨论了一种用于支持接到器官捐赠相关事宜的家属的共情沟通模拟培训方法。这种创新方法可以进行调整，并应在专业受众中进行测试。
