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一项关于患者满意度及利用互联网获取健康信息的调查。

A survey of patient satisfaction and use of the Internet for health information.

作者信息

Ayantunde A A, Welch N T, Parsons S L

机构信息

Department of Surgery, Nottingham City Hospital, Hucknall Road, Nottingham, UK.

出版信息

Int J Clin Pract. 2007 Mar;61(3):458-62. doi: 10.1111/j.1742-1241.2006.01094.x.

DOI:10.1111/j.1742-1241.2006.01094.x
PMID:17313614
Abstract

To survey patients/carers' use of the Internet and other sources for health information, to determine how useful health information over the Internet was to patients/carers and to assess the potential use of validated health information on the Internet by our patients. A multidisciplinary questionnaire survey of the use of the Internet for health information was performed. The study population consisted of patients and accompanying adults 18 years and older who attended outpatient clinics at Nottingham City Hospital for a period of two weeks in July 2005. The questionnaire captured information on demographics, frequency of use of the Internet, sources of health information, satisfaction rating of health information obtained on the Internet and their interest in using trustworthy health information Internet site if made available. Of the 800 questionnaires sent out, 663 responded (83%). Sixty three percent of patients had access to the Internet. 42% of the participants had used the Internet to access health information prior to this survey. 7.5% of the participants who have no access to the Internet, have had someone else look up health information on the Internet on their behalf. 95% of the respondents who had used the Internet for health information rated such information between average to excellent. 82% of those with Internet access and 21% of those with no Internet access would be interested in using trustworthy health information on the internet. Nearly half of our population of secondary care patients have used the internet to access health information and most are interested in using validated health information. Delivery of validated health information via the internet should be a priority for health care providers.

摘要

调查患者/护理人员对互联网及其他健康信息来源的使用情况,确定互联网上的健康信息对患者/护理人员的有用程度,并评估我们的患者对互联网上经过验证的健康信息的潜在使用情况。我们进行了一项关于使用互联网获取健康信息的多学科问卷调查。研究人群包括2005年7月在诺丁汉市医院门诊就诊两周的18岁及以上患者和陪同的成年人。问卷收集了有关人口统计学、互联网使用频率、健康信息来源、对互联网上获取的健康信息的满意度评分,以及他们对是否有兴趣使用可靠的健康信息网站(若有提供)的信息。在发出的800份问卷中,663份得到回复(83%)。63%的患者可以使用互联网。42%的参与者在本次调查之前曾使用互联网获取健康信息。7.5%无法使用互联网的参与者让他人代其在互联网上查找健康信息。95%使用互联网获取健康信息的受访者对这类信息的评价为中等至优秀。82%有互联网接入的人和21%没有互联网接入的人有兴趣在互联网上使用可靠的健康信息。我们二级护理患者群体中近一半的人曾使用互联网获取健康信息,且大多数人有兴趣使用经过验证的健康信息。通过互联网提供经过验证的健康信息应成为医疗保健提供者的优先事项。

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