Granberry Nancy
College of Nursing, East Tennessee State University Johnson City, TN, USA.
AAOHN J. 2007 Mar;55(3):127-30. doi: 10.1177/216507990705500305.
Occupational health nurses' ability to use email efficiently and effectively enhances their professionalism, responsiveness, and overall communications. Poorly written emails can damage the reputations of nurses and their organizations. Knowing when not to communicate by email is as important as being able to write effective emails. Many safeguards can be employed to prevent or minimize confusion and strengthen email communications. Names and addresses must be checked, appropriate subject lines used, and humor applied conscientiously. All emails should be proofread prior to sending, and replies must be carefully considered. Simple, colorless email backgrounds make downloading quicker. Sharp, clear fonts are easier on the eyes. Direct and defined requests and confirmations augment communication. Once "Send" is pressed, the email is out of the sender's control. Lack of network security, forwarding by others, and potential confidentiality breaches can lead to legal or public relations controversies. Email is an important business tool. Occupational health nurses must be competent in the skills of effective email communication, as it is an integral part of business and health care.
职业健康护士高效且有效地使用电子邮件的能力，能够提升他们的专业性、响应能力以及整体沟通水平。写得糟糕的电子邮件会损害护士及其所在机构的声誉。知道何时不通过电子邮件进行沟通与能够撰写有效的电子邮件同样重要。可以采用许多保障措施来防止或尽量减少混淆，并加强电子邮件沟通。必须核对姓名和地址，使用恰当的主题行，并谨慎运用幽默。所有电子邮件在发送之前都应校对，回复也必须仔细斟酌。简单、无颜色的电子邮件背景能使下载更快。清晰锐利的字体更易于阅读。直接明确的请求和确认会增强沟通效果。一旦按下“发送”按钮，电子邮件就不再受发送者控制。网络安全漏洞、被他人转发以及潜在的保密违规行为可能引发法律或公共关系方面的争议。电子邮件是一种重要的商务工具。职业健康护士必须具备有效的电子邮件沟通技能，因为这是商务和医疗保健不可或缺的一部分。
