Lehr H, Strosberg M
Graduate Program in Health Administration, Union College, Schenectady, NY.
QRB Qual Rev Bull. 1991 Oct;17(10):326-9. doi: 10.1016/s0097-5990(16)30476-6.
Quality improvement methodologies as applied to health care reflect a traditional practitioner-centered approach to defining and improving quality of services. However, health care must reconcile the values, needs, and preferences of providers with those of consumers if effective quality improvement programs are to be developed.
应用于医疗保健领域的质量改进方法反映了一种以传统从业者为中心的服务质量定义和改进方法。然而，如果要制定有效的质量改进计划，医疗保健必须协调提供者与消费者的价值观、需求和偏好。
