ED Manag. 2007 May;19(5):1-3.
Proposed revisions of Joint Commission leadership standards put the focus on conflict resolution. Interdepartmental conflicts can best be resolved through collaboration. To minimize conflict within the department, engender a team atmosphere among the staff. When conflicts arise, assemble an interdisciplinary team involving all affected departments, and seek a solution together. If upper management is charged with resolving conflicts, employ your political skills to convince administration, risk management, that ED-friendly solutions are best for patient welfare. Eliminate hierarchical structure and a hostile atmosphere between physicians and nurses to reduce likelihood of personal conflicts.
联合委员会领导标准的拟议修订将重点放在了冲突解决上。部门间冲突最好通过协作来解决。为了尽量减少部门内部的冲突，要在员工中营造团队氛围。当冲突出现时，组建一个跨学科团队，让所有受影响的部门参与进来，共同寻求解决方案。如果由高层管理人员负责解决冲突，运用你的政治技巧来说服行政管理部门、风险管理部门，让他们相信对急诊科友好的解决方案最有利于患者福祉。消除层级结构以及医生和护士之间的敌对氛围，以减少个人冲突的可能性。
