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Discourse analysis of nurse-patient communication in a hospital setting: implications for staff development.

作者信息

Barrere Cynthia C

机构信息

Department of Nursing, Quinnipiac University, Hamden, Connecticut, USA.

出版信息

J Nurses Staff Dev. 2007 May-Jun;23(3):114-22; quiz 123-4. doi: 10.1097/01.NND.0000277180.47829.8d.

DOI:10.1097/01.NND.0000277180.47829.8d
PMID:17538264
Abstract

This ethnographic study examined the symmetry (active listening)/asymmetry (dominance) of nurse-patient communication. A convenience sample of 20 gendered nurse-patient pairs from two community hospitals participated. Eleven discourse modes emerged from taped conversations between nurses and patients. In many nurse-patient interactions, nurses demonstrated symmetry; however, symmetry and asymmetry changed throughout the conversation. Nurses often missed cues that patients needed someone to listen to their concerns. Staff development implications include teaching strategies that increase symmetrical nurse-patient communication.

摘要

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