Markova Tsveti, Broome Barbara
UFP Detroit, Department of Family Medicine and Public Health Sciences, Wayne State University, Detroit, MI, USA.
Urol Nurs. 2007 Jun;27(3):239-42.
Effective communication between patients and health care providers is a critical element to quality health care. Becoming aware of patients' attitudes, beliefs, biases, and behaviors that may influence patient care can help clinicians improve access to and quality of care. Health care providers should develop a strategic plan for improvement, then implement and evaluate the plan to include structured, continuously improving progress toward achieving cultural competency goals. In this challenging health care environment, health care providers need the skills to explore the meaning of illness, to determine patient's social and family context, and provide patient-centered and culturally competent care.
患者与医疗服务提供者之间的有效沟通是优质医疗保健的关键要素。了解可能影响患者护理的患者态度、信念、偏见和行为，有助于临床医生改善医疗服务的可及性和质量。医疗服务提供者应制定改进战略计划，然后实施并评估该计划，包括朝着实现文化能力目标进行结构化、持续改进的进展。在这个充满挑战的医疗环境中，医疗服务提供者需要具备探索疾病意义、确定患者社会和家庭背景以及提供以患者为中心和具有文化能力的护理的技能。
