Ayton Agnes K, Mooney Michael P, Sillifant Kate, Powls Jonathan, Rasool Hufrize
Darwin Centre, 167 Queens Rd Penkhull, Stoke-on-Trent, Staffs, ST4 7LF, UK.
Soc Psychiatry Psychiatr Epidemiol. 2007 Nov;42(11):892-901. doi: 10.1007/s00127-007-0241-9. Epub 2007 Aug 13.
There is a shortage of comprehensive and validated instruments to measure satisfaction with Child and Adolescent Mental Health Services (CAMHS). This study chose the Verona Service Satisfaction Scale (VSSS as a template for the development of a new CAMHS Satisfaction Scale (CAMHSSS).
The new questionnaires were developed by involving service users and members of the multidisciplinary team in several stages. The psychometric qualities of the 39-item draft were tested on a random sample.
A total of 56 adolescents and 104 parents participated in the study. The acceptability of the questionnaires was excellent, and internal consistency was high. Test-retest reliability was between substantial to moderate for individual items, and high for the seven dimension and the final versions of the scale. The questionnaires differentiated well between satisfied and dissatisfied service users.
Two versions were generated to measure service satisfaction among outpatients (CAMHSSS-39 and 20) and one for inpatients and day-patients (CAMHSSS-Unit). All have good psychometric properties and can be recommended for future studies.
目前缺乏全面且经过验证的工具来衡量对儿童和青少年心理健康服务（CAMHS）的满意度。本研究选择维罗纳服务满意度量表（VSSS）作为开发新的儿童和青少年心理健康服务满意度量表（CAMHSSS）的模板。
通过在多个阶段让服务使用者和多学科团队成员参与来开发新问卷。对39项草案的心理测量学特性在随机样本上进行了测试。
共有56名青少年和104名家长参与了该研究。问卷的可接受性极佳，内部一致性较高。单个项目的重测信度在显著到中等之间，七个维度和量表最终版本的重测信度较高。问卷在满意和不满意的服务使用者之间区分良好。
生成了两个版本来衡量门诊患者的服务满意度（CAMHSSS - 39和20）以及一个用于住院患者和日间患者的版本（CAMHSSS - Unit）。所有版本都具有良好的心理测量学特性，可推荐用于未来的研究。
