Center for Evaluation and Program Improvement, Vanderbilt University, Nashville, TN 37203, USA.
Adm Policy Ment Health. 2012 Mar;39(1-2):71-7. doi: 10.1007/s10488-012-0407-y.
There is widespread need for the inclusion of service satisfaction measures in mental health services evaluation. The current paper introduces the Service Satisfaction Scale (SSS), a practical and freely available measure of global youth and adult caregiver service satisfaction. The development process, as well as results from a comprehensive psychometric evaluation in a large sample of clinically referred youth (N = 490) receiving home-based care, and their caregivers (N = 383), are presented. Multiple models for psychometric analyses were used including classical test theory, item response theory, and confirmatory factor analysis. As expected, SSS total scores were negatively skewed but the measure displayed otherwise adequate scale characteristics for both the youth and caregiver versions. Thus, the SSS is a brief and psychometrically sound instrument for measuring global satisfaction in home-based mental health service settings. It has several advantages compared to existing measures including brevity, parallel youth and caregiver forms, availability at no cost, and its development on a large sample of youth and caregivers with rigorous psychometric methodology.
在心理健康服务评估中，广泛需要纳入服务满意度措施。本文介绍了服务满意度量表（SSS），这是一种实用且免费的青少年和成年照顾者服务满意度全球衡量标准。本文介绍了其发展过程，以及在接受家庭护理的大量临床转介青少年（N=490）及其照顾者（N=383）中进行全面心理测量评估的结果。使用了多种心理测量分析模型，包括经典测试理论、项目反应理论和验证性因素分析。正如预期的那样，SSS 总分呈负偏态分布，但该量表在青少年和照顾者版本中都表现出了足够的量表特征。因此，SSS 是一种简短且具有良好心理测量特性的工具，可用于衡量家庭心理健康服务环境中的整体满意度。与现有的测量工具相比，它具有几个优势，包括简洁、青少年和照顾者形式平行、免费提供，以及在经过严格心理测量方法学的大量青少年和照顾者样本上进行开发。
