Using technology to let your voice be heard.

Creating e-mail audio messages can add a more personal touch to your communications with staff and possibly build loyalty while affirming your interest and concern for your employees. A 5-minute flash demonstration of this process, which should play in any Internet browser, can be viewed at http://tigger.uic.edu/~mcassey/neja07/neja07.html. Learning to use high tech to promote an experience of high touch is a frequently missed opportunity in the business of health care delivery.