NHS survey: impact of conflict resolution training on working lives of healthcare staffs.

The Consumer Fraud and Security Management Service (CFSMS) is responsible for security and safety for the 1600 hospitals and other health services of England's National Health Service (NHS). Between June 2004 and May 2005, in order to counter violence directed at nurses, other caregivers and employees, SMS provided conflict resolution training (CRT) for some 250,000 NHS healthcare workers. The survey, conducted a year after the training was completed, sought to quantify the extent to which receiving CRT improved staffers' ability to deal with verbal and physical abuse. It is reprinted with NHS permission.