使用危机资源管理的团队管理培训让医护人员感受到了益处。
Team management training using crisis resource management results in perceived benefits by healthcare workers.
作者信息
Rudy Sarah J, Polomano Rosemary, Murray W B, Henry Jody, Marine Robert
机构信息
Penn State M. S. Hershey Medical Center, Simulation Laboratory, Hershey, Pennsylvania 17033, USA.
出版信息
J Contin Educ Nurs. 2007 Sep-Oct;38(5):219-26. doi: 10.3928/00220124-20070901-08.
BACKGROUND
Systems failures and ineffective teamwork can lead to serious errors in practice. Crisis Resource Management (CRM) teaches leadership, effective communication skills, and improved team performance. The impact of CRM taught in a simulation laboratory was evaluated.
METHODS
A mail survey was used to examine perceived benefits and application of CRM principles when encountering practice and everyday life crisis situations. All participants completing the course since its inception who could be located received the survey.
RESULTS
Fifty-three of 149 participants (35%) responded to the survey. Eighty-three percent had managed a crisis since the course and 68% indicated better practice performance during emergencies. Thirty-eight percent applied CRM to personal crisis experiences.
CONCLUSIONS
Findings support that CRM training leads to perceived improvements in performance during critical events.
背景
系统故障和无效的团队协作可能导致实际操作中的严重错误。危机资源管理（CRM）传授领导力、有效的沟通技巧并提升团队绩效。对在模拟实验室中教授危机资源管理的影响进行了评估。
方法
采用邮件调查来检验在遇到实际操作和日常生活中的危机情况时，对危机资源管理原则的感知益处及应用情况。自课程开设以来所有能联系到的完成该课程的参与者都收到了调查问卷。
结果
149名参与者中有53名（35%）回复了调查。自课程结束后，83%的人曾应对过危机，68%的人表示在紧急情况下实践表现更佳。38%的人将危机资源管理应用于个人危机经历。
结论
研究结果支持危机资源管理培训能使人们在关键事件中的表现得到明显改善。
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