Del Guerra P, Mengozzi C, Pistolesi P, Valiani M
Dipartimento della Prevenzione, Azienda USL 11 Empoli, Regione Toscana, Empoli , FI.
G Ital Med Lav Ergon. 2007 Jul-Sep;29(3 Suppl):431-4.
Quality management (QM) is a key issue for the Italian National Health System (NHS). Regione Toscana is currently undertaking a pilot programme to promote QM in Prevention Departments (PD). An introductory training to such programme was devised in the PD of the Local Health Unit no.11 Empoli, since the management was persuaded that all staff should be provided with basic knowledge concerning quality before being enrolled in QM programmes. Managers in charge of PD Units were offered a one-day training,focused on their role in promoting and achieving a QM culture, as an opportunity to be directly involved in the drafting of the DP quality handbook and in improving working procedures. The whole staff took part in a more extensive two-days course, including the basic concepts about QM in health systems, and the illustration of the programme in Regione Toscana; they were also asked to draw up some working procedures according to the draft already used in the Local Health Unit no.11, to be included in the DP quality handbook. The goal of this training programme was to implement a process capable of improving integrated working procedures through the competence, autonomy and responsibility of PD professionals.
质量管理（QM）是意大利国家卫生系统（NHS）的一个关键问题。托斯卡纳大区目前正在开展一项试点计划，以促进预防部门（PD）的质量管理。由于管理层认为，在让所有员工参加质量管理计划之前，应向他们提供有关质量的基本知识，因此在第11号恩波利地方卫生单位的预防部门设计了该计划的入门培训。负责预防部门的管理人员参加了为期一天的培训，重点是他们在促进和实现质量管理文化方面的作用，这是一个直接参与起草预防部门质量手册和改进工作程序的机会。全体员工参加了为期两天的更广泛课程，内容包括卫生系统质量管理的基本概念以及托斯卡纳大区该计划的说明；他们还被要求根据第11号地方卫生单位已经使用的草案制定一些工作程序，以便纳入预防部门质量手册。该培训计划的目标是通过预防部门专业人员的能力、自主性和责任感，实施一个能够改进综合工作程序的过程。
