Boshoff Kobie, Hartshorne Sue
University of South Australia-Health Sciences, City East Campus, Adelaide, South Australia, Australia.
Aust J Rural Health. 2008 Oct;16(5):255-61. doi: 10.1111/j.1440-1584.2008.00988.x.
The aim of this report is to discuss the results of a questionnaire conducted with occupational therapists providing services in rural and remote South Australia. It is envisaged that the results will be of interest to health professionals working in country areas of Australia. The questionnaire aimed at capturing descriptive information from these therapists in regards to the type of services they deliver and the strategies they employ to deliver services, including information on human resources and staff retention.
A questionnaire sent to occupational therapy managers and yielded a 44% response rate.
Results provide descriptive information on the services provided, for example, the vast geographical areas covered. Respondents described the challenges they face in service delivery and these include the wide range of services to diverse client groups, high client-therapist ratio and limited human resources. Examples of strategies used are less labour-intensive service delivery models, multi-skilling of staff, networking and use of problem-solving techniques. Most perceived their services to be addressing client needs and they felt supported in their roles by other occupational therapists and their organisations.
Occupational therapists working in rural and remote South Australia are overcoming the challenges identified in this questionnaire by implementing innovative strategies.
本报告旨在探讨对在南澳大利亚农村和偏远地区提供服务的职业治疗师进行问卷调查的结果。预计这些结果将引起在澳大利亚乡村地区工作的卫生专业人员的兴趣。该问卷旨在从这些治疗师那里获取关于他们提供的服务类型以及提供服务所采用策略的描述性信息，包括人力资源和员工留用方面的信息。
向职业治疗管理师发送了一份问卷，回复率为44%。
结果提供了所提供服务的描述性信息，例如所覆盖的广阔地理区域。受访者描述了他们在服务提供中面临的挑战，这些挑战包括为不同客户群体提供广泛的服务、高客户与治疗师比例以及有限的人力资源。所采用策略的例子有劳动强度较低的服务提供模式、员工的多技能化、建立网络以及使用解决问题的技巧。大多数人认为他们的服务满足了客户需求，并且他们感到得到了其他职业治疗师及其所在组织对其工作的支持。
在南澳大利亚农村和偏远地区工作的职业治疗师正在通过实施创新策略来克服本问卷中所确定的挑战。
