Shah C H Mohd Shaharudin, Ismail I Mohd, Mohsin S S J Syed
Department of Emergency Medicine, School of Medical Sciences, Universiti Sains Malaysia, Kubang Kerian, Kelantan, Malaysia.
Southeast Asian J Trop Med Public Health. 2008 Nov;39(6):1150-4.
This study provided data by a simple method of acquiring information related to ambulance response time (ART) and determined whether it met the international standards of ART. Additionally, this paper also compared the duration of ART at this hospital before and after the implementation of an Emergency Medical Dispatcher (EMD) program. The ART, which started when details like phone number of the caller, exact location of the incident and the nature of the main complaint were received and ended when the emergency team arrived at the scene of the incident. The parameters recorded include call processing time, time taken to prepare the team and time taken to travel to the scene. The results of the study revealed that the ART for the university hospital (HUSM) was at 913.2 +/- 276.5 seconds (mean +/- SD) and it was far below the international standard of ART as a benchmark of a good ambulance service. However, the study suggested that the EMD program that was recently implemented at the HUSM gave a significantly improvement to the ART score.
本研究通过一种获取与救护车响应时间（ART）相关信息的简单方法提供了数据，并确定其是否符合ART的国际标准。此外，本文还比较了该医院在实施紧急医疗调度员（EMD）计划前后的ART时长。ART从接收到诸如呼叫者电话号码、事件确切位置和主要投诉性质等详细信息开始，到应急小组抵达事件现场结束。记录的参数包括呼叫处理时间、准备小组所需时间和前往现场所需时间。研究结果显示，大学医院（HUSM）的ART为913.2 +/- 276.5秒（平均值 +/- 标准差），远低于作为优质救护车服务基准的ART国际标准。然而，研究表明，HUSM最近实施的EMD计划使ART得分有了显著提高。
