Anisah A, Chew K S, Mohd Shaharuddin Shah C H, Nik Hisamuddin N A R
Emergency Medicine Department, Hospital Kuala Lumpur, Jalan Pahang, Kuala Lumpur 50586, Malaysia.
Singapore Med J. 2008 Aug;49(8):631-5.
Little is known regarding public opinion of prehospital care in Malaysia. This study was conducted to find out the public's perception and expectations of the ambulance services in one of the university hospitals in Malaysia.
A six-month prospective cross-sectional study to look at patients' perception of Hospital Universiti Sains Malaysia's (HUSM) ambulance service was conducted from February 2006 to July 2006. Upon arrival at the hospital, patients or their relatives (who used our hospital's ambulances) were interviewed with a set of questions regarding their perception of the ambulance services and were asked to rate the perception on a Likert Scale from 1 to 10. A convenient sampling method was applied.
A total of 87 samples were obtained. Despite the many problems faced by the ambulance service in HUSM, the mean score for each of the questions on patient's perception ranged from 9.33 to 9.70 out of 10. The questions with the highest mean score, which were both 9.70 each, were related to staff attentiveness and staff gentleness.
Patients' perceptions can be very subjective, but until further similar studies could be carried out in other parts of Malaysia, this set of data merely represents a numerical measure of public perception of the ambulance services from HUSM.
关于马来西亚公众对院前护理的看法，人们知之甚少。本研究旨在了解马来西亚一所大学医院中公众对救护车服务的认知和期望。
2006年2月至2006年7月进行了一项为期六个月的前瞻性横断面研究，以了解患者对马来西亚理科大学医院（HUSM）救护车服务的看法。患者或其亲属（使用我院救护车者）到达医院后，接受了一系列关于他们对救护车服务看法的问题访谈，并被要求根据李克特量表从1到10对这些看法进行评分。采用了方便抽样法。
共获得87个样本。尽管HUSM的救护车服务面临诸多问题，但患者看法的每个问题的平均得分在10分制中从9.33到9.70不等。平均得分最高的两个问题均为9.70，与工作人员的关注度和温柔程度有关。
患者看法可能非常主观，但在马来西亚其他地区进行进一步类似研究之前，这组数据仅代表公众对HUSM救护车服务看法的一种数值衡量。
