Wise Kurt
Quinnipiac University, USA.
J Health Hum Serv Adm. 2008 Winter;31(3):309-31.
Relationship management can be applied in a variety of fields, but there is perhaps no other field that could benefit more from the application of relationship management than public health. The achievements of public health in the United States over the last century are many, but its challenges are daunting. This paper begins with a review of the mission of public health and the status of public health in this nation, including an examination of the most significant public health challenges. I then describe the complex nature of the public health system and summarize the latest positive development in public health planning. Finally, I outline how relationship management can be implemented in order to help improve public health outcomes.
关系管理可应用于多个领域，但或许没有哪个领域比公共卫生更能从关系管理的应用中受益。美国上个世纪在公共卫生方面取得了诸多成就，但其面临的挑战也令人生畏。本文首先回顾公共卫生的使命以及美国公共卫生的现状，包括审视最重大的公共卫生挑战。接着，我将描述公共卫生系统的复杂性质，并总结公共卫生规划方面最新的积极进展。最后，我将概述如何实施关系管理以帮助改善公共卫生成果。
