[How satisfied are women with maternity care in hospital?].

BACKGROUND

Growing competition among maternity hospitals and declining birth rates make pregnant women a target group that is much in demand. This article examines how satisfied women are with the maternity care they received in their hospital and which are the most important factors for women's satisfaction and their willingness to recommend the hospital to family and friends.

PARTICIPANTS AND METHODS

A postal survey was undertaken. After discharge 3 073 women from 38 hospitals were sent a questionnaire.

RESULTS

Women were least satisfied with the discharge management (problem score 53%). Room amenities, food and room atmosphere were criticised by 29%, 27% and 24%, respectively. More than a fifth report problems in the interaction with nursing and medical staff (22% each). Fifteen percent were not satisfied with the midwife/midwives caring for them during labour. The relationship with nurses, doctors and midwives are the main factors that influence women's willingness to recommend the hospital to family and friends.

DISCUSSION

Overall satisfaction with maternity care in hospital is high (problem score 10%); however, the findings indicate that women see plenty of room for improvement in various areas.

CONCLUSION

Clinical expertise, emotional support and successful communication are the key indicators for quality in maternity care as viewed by postnatal women. These skills need further development if women's satisfaction as well as their willingness to recommend the maternity hospital is to be improved.