Välimäki Maritta, Kuosmanen Lauri, Kärkkäinen Jukka, Kjervik Diane K
University of Turku, Department of Nursing Science, Turun yliopisto FI-20014, Turku, Finland.
Int J Law Psychiatry. 2009 May-Jun;32(3):184-8. doi: 10.1016/j.ijlp.2009.02.002. Epub 2009 Mar 20.
Cuts in resources for Finnish psychiatric care may jeopardize the realization of patients' rights in mental health settings. The right to complain is a basic right of all patients in Finland, and is especially important to patients treated involuntarily and also to those who have experienced coercive treatment methods during their hospitalizations. In Finland, a patient's right to complain is guaranteed by law, both in legislation and in national quality recommendations. The complaint process in Finland is very complex, and there are several ways to make a complaint that are not always familiar to patients with severe illnesses. Psychiatric patients may have cognitive impairments that make the formulation of a complaint difficult. Despite help from the patient ombudsman, unbalanced power structures in psychiatric hospitals, insufficient information and long evaluation of appeals makes the complaint process very demanding for psychiatric patients.
芬兰精神科护理资源的削减可能会危及患者在心理健康环境中权利的实现。投诉权是芬兰所有患者的一项基本权利，对于非自愿接受治疗的患者以及那些在住院期间经历过强制治疗方法的患者尤为重要。在芬兰，患者的投诉权在法律、立法和国家质量建议中均得到保障。芬兰的投诉程序非常复杂，有多种投诉方式，重病患者并不总是熟悉这些方式。精神科患者可能存在认知障碍，这使得投诉的提出变得困难。尽管有患者监察员的帮助，但精神病院权力结构失衡、信息不足以及申诉评估时间过长，使得投诉程序对精神科患者来说要求极高。
