McGuigan D
Education Centre, University Hospitals Bristol NHS Foundation Trust, Bristol.
Nurs Stand. 2009;23(31):51-6; quiz 57. doi: 10.7748/ns2009.04.23.31.51.c6934.
Part of nurses' unique and challenging role in healthcare settings is engaging in difficult conversations with patients. Effective communication is essential to establish a successful nurse-patient relationship, put the patient at ease and promote better interactions. A reflective approach to care can help nurses to learn from experience and use this knowledge to communicate bad news to patients in a sensitive and timely manner.
护士在医疗环境中独特且具有挑战性的部分职责是与患者进行艰难的对话。有效的沟通对于建立成功的护患关系、让患者放松并促进更好的互动至关重要。反思性护理方法可以帮助护士从经验中学习，并利用这些知识以敏感且及时的方式向患者传达坏消息。
