Hanson Elizabeth K, Sundheimer Caroline
Department of Communication Disorders, University of South Dakota, Vermillion, South Dakota 57069, USA.
Augment Altern Commun. 2009 Jun;25(2):90-8. doi: 10.1080/07434610902739926.
Telephone interaction remains a challenging form of communication for many who use speech-generating devices (SGDs). The purpose of this study was to investigate the effect of delayed starts and floorholder information at the beginning of synthesized-speech telephone calls to local businesses. Calls were placed to 100 randomly selected businesses asking for business hours. Each call was randomly assigned to one of four experimental conditions: a floorholder present with no delay, a floorholder present with a delay, floorholder absent and no delay, and floorholder absent with a delay. Overall, 76% of the calls were unsuccessful because the participant hung up or otherwise did not provide the information requested. The majority of successful calls occurred in the floorholder present and no delay condition.
对于许多使用语音生成设备（SGD）的人来说，电话交流仍然是一种具有挑战性的沟通形式。本研究的目的是调查在给当地企业拨打合成语音电话开始时延迟启动和持话筒者信息的影响。研究人员拨打了100家随机选择的企业电话询问营业时间。每个电话被随机分配到四个实验条件之一：有持话筒者且无延迟、有持话筒者且有延迟、无持话筒者且无延迟、无持话筒者且有延迟。总体而言，76%的电话未成功，因为参与者挂断电话或未提供所要求的信息。大多数成功的电话出现在有持话筒者且无延迟的条件下。
