Laboratory of Teaching and Research in Social Pharmacy (LEPFS), Federal University of Sergipe, Brazil.
Patient Educ Couns. 2010 Feb;78(2):143-8. doi: 10.1016/j.pec.2009.07.012. Epub 2009 Aug 15.
To review the literature relating to the use of simulated patient methods to enhance communication skills of pharmacists.
We searched Embase, Lilacs, Medline, Scielo, and Scopus databases between 1980 and 2008, using "communication skills", "patient counseling" and "pharmacist" as keywords. This search was then further refined by using "simulated patients", "pseudo-customer", "standardized patients", and "mystery shoppers" as additional keywords.
The initial search identified 241 published studies. Once further refined, 15 studies met inclusion criteria.
The majority of studies had an assessment focus aimed at documenting counseling behavior of practicing pharmacists, rather than an educational focus aimed at equipping pharmacists with effective communication skills. In instances where simulated patient methods were used for educational purposes, little regard was given to the role of performance and corrective feedback in shaping communication behavior of pharmacists. The majority of studies failed to describe the competencies and skills being investigated in relation to communication in the practice of pharmacy.
Simulated patient methods provide pharmacy educators with a tool for implementing communication skills in the practice of pharmacy and will serve as a basis for implementing communication skills development programs at the College of Pharmacy of the Federal University of Sergipe in Brazil.
回顾与使用模拟患者方法增强药剂师沟通技巧相关的文献。
我们在 1980 年至 2008 年期间，使用“沟通技巧”、“患者咨询”和“药剂师”作为关键词，在 Embase、Lilacs、Medline、Scielo 和 Scopus 数据库中进行了搜索，然后进一步使用“模拟患者”、“伪客户”、“标准化患者”和“神秘顾客”作为附加关键词进行了细化。
最初的搜索确定了 241 项已发表的研究。进一步细化后，有 15 项研究符合纳入标准。
大多数研究的评估重点是记录执业药剂师的咨询行为，而不是以赋予药剂师有效沟通技巧为重点的教育重点。在出于教育目的使用模拟患者方法的情况下，很少关注绩效和纠正反馈在塑造药剂师沟通行为方面的作用。大多数研究都没有描述与药学实践中的沟通相关的调查能力和技能。
模拟患者方法为药学教育工作者提供了在药学实践中实施沟通技巧的工具，并将作为在巴西塞尔希培联邦大学药学院实施沟通技巧发展计划的基础。
