Binhas Edmond
Institut Binhas, BP 20057, 5 rue de Copenhague, 13742 Vitrolles Cedex, France.
Orthod Fr. 2009 Sep;80(3):279-90. doi: 10.1051/orthodfr/2009019. Epub 2009 Sep 4.
As practicing professionals it is essential that orthodontists should think carefully about their status of care givers and their relationships with their patients. In doing this, they should analyze the dynamics of the impact of their therapeutic team on patients throughout the entire treatment procedure. It is equally important that they understand the decisive importance of the way patients are welcomed into the office ambience and the way staff members communicate with them and take into consideration their needs and expectations. Today specialists in dento-facial orthopedics and their staff members are usually well versed in techniques and technologies. On the other hand, while they may be giving serious thought and study to behavioral aspects of their practices, this remains an area in which considerable improvement can still be achieved. It is still true that considerations of the psychological, affective, and moral dimensions of human beings, especially of children, which are key factors in daily practice, occupy a far too modest slot in the dental school curriculum. This major instructional gap, despite the best intentions of faculties and practitioners, leads to inadequate communication with patients and their parents. "The road to effective communication, like the road to hell, is paved with good intentions." All members of the office staff are doubtless performing to the best of their abilities. But they work in intuitive fashion, limited by their individual aptitudes. The result: practitioners and staffers as well are, in totally good faith, likely to commit errors in communication. While concentrating on treatment at the chair, practitioners can have little idea of what assistants are doing, behind their backs, in the business area or at the reception desk. As a consequence, there can be repercussions affecting the proper economic growth of the practice. In order to find the most appropriate solutions to this problem, orthodontists must first have a solid understanding of just what it is.
作为执业专业人员，正畸医生必须认真思考自己作为护理人员的身份以及与患者的关系。在此过程中，他们应分析治疗团队在整个治疗过程中对患者影响的动态变化。同样重要的是，他们要理解患者进入诊所环境时受到的接待方式以及工作人员与他们沟通并考虑其需求和期望的方式的决定性重要性。如今，牙颌面正畸专科医生及其工作人员通常精通技术和工艺。另一方面，虽然他们可能会认真思考和研究业务中的行为方面，但这仍是一个仍有很大改进空间的领域。在牙科学校的课程中，对人类尤其是儿童的心理、情感和道德层面的考虑，这些日常实践中的关键因素，所占比重仍然太小，这依然是事实。尽管教师和从业者出于好意，但这一重大教学差距导致与患者及其父母的沟通不足。“通往有效沟通的道路，就像通往地狱的道路一样，铺满了善意。”诊所的所有工作人员无疑都在尽最大努力工作。但他们以直观的方式工作，受个人能力的限制。结果是：从业者和工作人员也完全出于善意，很可能在沟通中犯错。在专注于椅旁治疗时，从业者对助手在他们背后的业务区域或接待台所做的事情几乎一无所知。因此，可能会产生影响诊所正常经济增长的反响。为了找到解决这个问题的最合适方案，正畸医生首先必须对问题的本质有扎实的理解。
