Borgenhammar E
Nordic School of Public Health, Göteborg, Sweden.
Qual Assur Health Care. 1990;2(3-4):297-307. doi: 10.1093/intqhc/2.3-4.297.
Quality of management is a necessary, yet not sufficient, prerequisite in quality of care. There are two main approaches to improved quality. One is the individualist approach, where the role of the manager is emphasized. The other is the contextual approach. Focus is on managerial prerequisites such as organizational structure, culture, participation in decision making, and use of management time. Individualist as well as contextualist approaches are presented. Each decade during the 20th century has had its own "pet theory" regarding what problems the manager should allocate time on. A study of 41 Nordic public health researchers illustrates that cost-benefit analysis is the best known of ten theories. Management ethics, with the manager as ideologist, is seen as particularly demanding on managerial creativity.
管理质量是医疗质量的一个必要但不充分的前提条件。提高质量主要有两种方法。一种是个人主义方法,强调管理者的作用。另一种是情境方法。重点在于管理前提条件,如组织结构、文化、决策参与度以及管理时间的利用。文中介绍了个人主义方法和情境主义方法。在20世纪,每十年都有关于管理者应将时间分配在哪些问题上的“热门理论”。一项对41名北欧公共卫生研究人员的研究表明,成本效益分析是十种理论中最广为人知的。以管理者为思想家的管理伦理被认为对管理创造力的要求特别高。