Sumner Jennifer, Liberman Aaron, Rotarius Timothy, Wan Thomas T H, Eaglin Ronald
Department of Health Management & Informatics, University of Central Florida, Orlando, USA.
Health Care Manag (Frederick). 2009 Oct-Dec;28(4):287-98. doi: 10.1097/HCM.0b013e3181bdec73.
Health care in the United States is a system that, organizationally speaking, is fragmented. Each hospital facility is independently operated and is responsible for the hiring of its own employees. Corrupt individuals can take advantage of this fragmentation and move from hospital to hospital, gaining employment while hiding previous employment history. However, the need to exchange pertinent information regarding employees will become necessary as hospitals seek to fill positions throughout their organizations. One way to promote this information exchange is to develop trusted information sharing networks among hospital units. This study examined the problems surrounding organizational information sharing and the cultural factors necessary to enhance the exchange of employee information. Surveys were disseminated to 2,603 hospital chief executive officers and chief information officers throughout the nation. A sample of 154 respondents provided data into their current hiring practices and on their willingness to engage in the sharing of employee information. Findings indicated that, although fear of defamation and privacy violations do hinder the exchange of information between hospitals during the hiring process, by increasing external trust, linking the sharing process with the organizational goals of the hospital, and developing a "sharing culture" among hospitals, the exchange of employee information could be enhanced.
从组织层面来讲,美国的医疗保健系统是分散的。每个医院机构都是独立运营的,负责招聘自己的员工。腐败分子可能会利用这种分散性,辗转于各个医院之间,隐瞒之前的工作经历而获得新工作。然而,随着医院在整个机构内招聘职位,交换有关员工的相关信息将变得必要。促进这种信息交换的一种方法是在医院部门之间建立可信的信息共享网络。本研究调查了围绕组织信息共享的问题以及加强员工信息交换所需的文化因素。向全国2603名医院首席执行官和首席信息官发放了调查问卷。154名受访者的样本提供了有关他们当前招聘做法以及参与员工信息共享意愿的数据。研究结果表明,尽管对诽谤和侵犯隐私的担忧确实会在招聘过程中阻碍医院之间的信息交换,但通过增强外部信任、将共享过程与医院的组织目标联系起来以及在医院之间营造一种“共享文化”,员工信息的交换可以得到加强。