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以女性为中心的治疗机构与流程改进:提高客户参与度的策略

Women-focused treatment agencies and process improvement: Strategies to increase client engagement.

作者信息

Wisdom Jennifer P, Hoffman Kim, Rechberger Elke, Seim Kay, Owens Betta

机构信息

Assistant Professor of Clinical Psychology (in Psychiatry) at Columbia University, New York, NY. (Email:

出版信息

Women Ther. 2009 Jan 1;32(1):69-87. doi: 10.1080/02703140802384693.

DOI:10.1080/02703140802384693
PMID:20046914
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC2748928/
Abstract

Behavioral health treatment agencies often struggle to keep clients engaged in treatment. Women clients often have additional factors such as family responsibilities, financial difficulties, or abuse histories that provide extra challenges to remaining in care. As part of a national initiative, four women-focused drug treatment agencies used process improvement to address treatment engagement. Interviews and focus groups with staff assessed the nature and extent of interventions. Women-focused drug treatment agencies selected relational-based interventions to engage clients in treatment and improved four-week treatment retention from 66% to 76%. Process improvement interventions in women-focused treatment may be useful to improve engagement.

摘要

行为健康治疗机构常常难以让客户持续接受治疗。女性客户通常还有诸如家庭责任、经济困难或受虐史等额外因素,这些给她们持续接受治疗带来了更多挑战。作为一项全国性倡议的一部分,四家专注于女性的药物治疗机构采用了流程改进来解决治疗参与度问题。通过与工作人员进行访谈和焦点小组讨论,评估了干预措施的性质和程度。专注于女性的药物治疗机构选择了基于关系的干预措施,以使客户参与治疗,并将四周治疗留存率从66%提高到了76%。针对女性的治疗中的流程改进干预措施可能有助于提高参与度。

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