Utilizing filmed authentic student-client interactions as a communication teaching tool.

In the past decade, communication training within veterinary medical training programs has received extensive publicity. Now, training programs are utilizing large-group lecturing, small-group discussions, and simulated client programs to address the need for veterinarians to effectively communicate with their clients. This paper presents a communication training protocol utilized at Kansas State University. The principle focus of this protocol is utilizing filmed student interactions with authentic veterinary medical clients. All veterinary medical students are required to film two interactions with hospital clientele. After each filmed session, students attend feedback sessions where communication strengths and weaknesses are discussed. Specific communication goals are identified for future interactions. A detailed description of the protocol follows, with preliminary impressions from students and instructors noted. As a promising tool for teaching communication skills, future directions for filmed authentic interactions are discussed.