Patient satisfaction in a student-run free medical clinic.

BACKGROUND AND OBJECTIVES

There are currently more than 100 student-run medical clinics in the United States, operated in conjunction with various allopathic medical schools. However, there have been no reports regarding patient satisfaction with these free clinic services.

METHODS

Fifty-two of 60 patients seen at the C.A.R.E.S. clinic over a 4-week period in the winter of 2007 completed a questionnaire.

RESULTS

Patients were highly satisfied with laboratory services, staff friendliness, amount of time spent being interviewed, and the depth of the explanations. They were less satisfied with the hours of operation and wait time.

CONCLUSIONS

Patients seen at a student-run clinic are very satisfied with the services they received.