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高层管理团队会议的有效性:目标明确、聚焦沟通和学习行为的作用。

Effectiveness in top management group meetings: the role of goal clarity, focused communication, and learning behavior.

机构信息

Department of Psychology, University of Oslo, Norway.

出版信息

Scand J Psychol. 2010 Jun 1;51(3):253-61. doi: 10.1111/j.1467-9450.2009.00769.x. Epub 2010 Jan 31.

Abstract

To explore the relationship between goal clarity, focused communication, learning behavior, and team effectiveness (i.e., task performance, relationship quality, and member satisfaction), self-report and observer data from eight top management groups that processed 56 agenda items during meetings were analyzed. We found that goal clarity and focused communication was positively related to team effectiveness. The effect of goal clarity on team effectiveness was partially mediated by focused communication. Speaking up when a goal was unclear increased focused communication, task performance and relationship quality. Speaking up when the discussion was off track was not related to task performance and member satisfaction, and was negatively related to relationship quality. These findings have implications for how to conduct an effective management meeting.

摘要

为了探究目标清晰度、聚焦沟通、学习行为与团队效能(即任务绩效、关系质量和成员满意度)之间的关系,我们分析了来自 8 个高层管理团队的自我报告和观察数据,这些团队在会议中处理了 56 项议程。我们发现,目标清晰度和聚焦沟通与团队效能呈正相关。目标清晰度对团队效能的影响部分通过聚焦沟通来介导。当目标不清晰时发言可以增加聚焦沟通、任务绩效和关系质量。当讨论偏离轨道时发言与任务绩效和成员满意度无关,与关系质量呈负相关。这些发现对如何进行有效的管理会议有一定的启示。

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