University of California, San Diego, 9500 Gilman Drive, La Jolla, CA 92093-0812, USA.
Adm Policy Ment Health. 2010 Nov;37(6):459-67. doi: 10.1007/s10488-010-0276-1.
The goal of this study was to examine the degree to which youths and caregivers attend to different factors in evaluating their experiences with mental health programs. Youth (n = 251) receiving mental health services at community agencies and their caregivers (n = 275) were asked open-ended questions regarding the positive and negative aspects of the services. Qualitative analyses revealed some agreement but also divergence between youth and caregivers regarding the criteria by which services were evaluated and aspects of services that were valued most highly. Youths' positive comments primarily focused on treatment outcomes while caregivers focused more on characteristics of the program and provider. Youths' negative comments reflected dissatisfaction with the program, provider, and types of services offered while caregivers expressed dissatisfaction mainly with program characteristics. Results support the importance of assessing both youth and caregivers in attempts to understand the factors used by consumers to evaluate youth mental health services.
本研究旨在考察青少年和照顾者在评估其心理健康服务体验时关注不同因素的程度。在社区机构接受心理健康服务的青少年（n=251）及其照顾者（n=275）被问及有关服务的积极和消极方面的开放式问题。定性分析显示，青少年和照顾者在评估服务的标准以及最看重的服务方面存在一些共识，但也存在分歧。青少年的积极评价主要集中在治疗效果上，而照顾者则更关注项目和提供者的特点。青少年的负面评价反映了对项目、提供者和提供的服务类型的不满，而照顾者则主要对项目特点表示不满。研究结果支持在试图理解消费者用来评估青少年心理健康服务的因素时，同时评估青少年和照顾者的重要性。
