住院部前台工作体验：基于系统的实践活动
Resident front office experience: a systems-based practice activity.
机构信息
Department of Obstetrics, Gynecology, and Reproductive Sciences, University of Pittsburgh, Pittsburgh, PA, USA.
出版信息
Med Educ Online. 2008 May 28;13:6. doi: 10.3885/meo.2008.T0000120.
PURPOSE
We set out to create and evaluate a systems-based practice experience designed to introduce residents to front office responsibilities and stimulate suggestions for front office improvements.
METHODS
On two occasions in 2002 and 2006, each resident in the Obstetrics and Gynecology Department was trained by a front office staff member for one day. The residents completed pre- and post-experience surveys, answered open-ended questions about their experience, and volunteered suggestions for improving the front office staff, and were evaluated by their precepting staff member.
RESULTS
All but two of 23 particpating residents participated enthusiastically. These residents perceived experiencing the staff as vital to the success of the practice, reported an increased sense of appreciation for the training of staff personnel, and were evaluated favorably.
CONCLUSION
This program gave our residents an appreciation for the training and responsibilities of pivotal office staff and an opportunity to suggest improvements. This program also satisfied ACGME resident education requirements regarding systems-based practice.
目的
我们旨在创建和评估一种基于系统的实践体验，旨在让住院医师了解前台职责，并激发对前台改进的建议。
方法
在 2002 年和 2006 年的两次，妇产科的每位住院医师都由前台工作人员培训一天。住院医师完成了体验前后的调查，回答了关于他们体验的开放式问题，并自愿提出了改进前台工作人员的建议，并由他们的指导工作人员进行了评估。
结果
除了两位参与的住院医师外，所有参与的 23 位住院医师都积极参与。这些住院医师认为体验工作人员对实践的成功至关重要，报告对员工培训的认识有所提高，并得到了好评。
结论
该计划使我们的住院医师对关键办公室工作人员的培训和职责有了更深入的了解，并为他们提供了提出改进建议的机会。该计划还满足了 ACGME 对基于系统的实践的住院医师教育要求。
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