University of Cambridge, Judge Business School, Cambridge, UK.
J Health Serv Res Policy. 2010 Jul;15(3):174-7. doi: 10.1258/jhsrp.2009.009064. Epub 2010 Mar 4.
This paper considers recent developments in health care facility design and in the psychology literature that support a case for increased design sensitivity to the emotional experience of patient care. The author discusses several examples of innovative patient-centred health care design interventions. These generally resulted in improvements in the patient and staff experience of care, at less cost than major infrastructural interventions. The paper relates these developments in practice with recent neuroscience research, illustrating that the design of the built environment influences patient emotional stress. In turn, patient emotional stress appears to influence patient satisfaction, and in some instances, patient outcomes. This paper highlights the need for further research in this area.
本文考虑了医疗保健设施设计和心理学文献方面的最新发展，这些发展支持了在设计中增加对患者护理情感体验的敏感性。作者讨论了几个创新的以患者为中心的医疗保健设计干预措施的例子。这些干预措施通常在成本低于重大基础设施干预措施的情况下，改善了患者和员工的护理体验。本文将这些实践中的发展与最近的神经科学研究联系起来，说明建筑环境的设计会影响患者的情绪压力。反过来，患者的情绪压力似乎会影响患者的满意度，在某些情况下还会影响患者的结果。本文强调了在这一领域进一步研究的必要性。
