Davidhizar R, Eshleman J
Todays OR Nurse. 1991 Apr;13(4):33-5.
In the microcosm of the operating room, where all actions and feelings appear intensified, anger can quickly become a significant obstacle to efficient functioning. The ability to therapeutically respond to angry feelings is an important skill for the OR manager. A manager who can respond to another's anger with a cool emotional tone, who can select when and where to express angry feelings, and who can deliberately solve a problem will be respected as a manager as well as a leader whose example should be followed.
在手术室这个小世界里，所有的行动和情感似乎都被放大了，愤怒很快就会成为高效运作的重大障碍。对愤怒情绪做出恰当反应的能力，是手术室管理者的一项重要技能。一个能用冷静的情绪基调回应他人愤怒、能选择何时何地表达愤怒情绪并且能有意解决问题的管理者，将不仅会被尊为管理者，还会被视为榜样值得效仿的领导者。
