Paskoff B M
School of Library and Information Science, Louisiana State University, Baton Rouge 70803.
Bull Med Libr Assoc. 1991 Apr;79(2):182-8.
Six factual queries were unobtrusively telephoned to fifty-one U.S. academic health sciences and hospital libraries. The majority of the queries (63.4%) were answered accurately. Referrals to another library or information source were made for 25.2% of the queries. Eleven answers (3.6%) were inaccurate, and no answer was provided for 7.8% of the queries. There was a correlation between the number of accurate answers provided and the presence of at least one staff member with a master's degree in library and information science. The correlation between employing a librarian certified by the Medical Library Association (MLA) and providing accurate answers was significant. The majority of referrals were to specific sources. If these "helpful referrals" are counted with accurate answers as correct responses, they total 76.8% of the answers. In a follow-up survey, five libraries stated that they did not provide accurate answers because they did not own an appropriate source. Staff-related problems were given as reasons for other than accurate answers by two of the libraries, while eight indicated that library policy prevented them from providing answers to the public.
我们向美国51家学术健康科学与医院图书馆悄然拨打了6个事实性问题的电话。大部分问题（63.4%）都得到了准确回答。25.2%的问题被转介至其他图书馆或信息来源。11个回答（3.6%）不准确，7.8%的问题未得到答复。提供准确答案的数量与至少有一名拥有图书馆与信息科学硕士学位的工作人员之间存在相关性。聘请获得医学图书馆协会（MLA）认证的馆员与提供准确答案之间的相关性显著。大部分转介都指向特定来源。如果将这些“有用的转介”与准确答案一并算作正确回复，它们占答案总数的76.8%。在后续调查中，有5家图书馆表示，他们没有提供准确答案是因为没有合适的资料来源。两家图书馆将与工作人员相关的问题作为未给出准确答案的原因，而有8家图书馆表示图书馆政策使其无法向公众提供答案。
