Department of Social Medicine, School of Public Health, Tongji Medical College, Huazhong University of Science and Technology, No.13, Hangkong Road, Wuhan, Hubei Province, PR China.
BMC Health Serv Res. 2010 May 10;10:115. doi: 10.1186/1472-6963-10-115.
Job satisfaction is important to staff management of township health centers (THCs), as it is associated with organizational performance, quality of care and employee retention. The purpose of this study was to measure job satisfaction level of THC employees in poor rural China and to identify relevant features in order to provide policy advice on human resource development of health service institutions in poor regions.
A self-completion questionnaire was used to assess the job satisfaction and relevant features (response rate: 90.5%) among 172 employees (i.e., clinic doctors, medico-technical workers and public health workers) of 17 THCs in Anhui and Xinjiang provinces of China. The study covered a time period of two months in 2007.
The mean staff job satisfaction scored 83.3, which was in the category of "somewhat satisfied" on a scale ranging from 0 (extremely dissatisfied) to 100 (extremely satisfied) by employing Likert's transformation formula. Exploratory factor analysis (EFA) revealed eight domains involved in modeling of job satisfaction, among which, the caregivers were more satisfied with job significance (88.2), job competency (87.9) and teamwork (87.7), as compared with work reward (72.9) and working conditions (79.7). Mean job satisfaction in Xinjiang (89.7) was higher than that in Anhui (75.5).
Employees of THCs have moderate job satisfactions in poor areas, which need to be raised further by improving their working conditions and reward.
乡镇卫生院（THC）员工的工作满意度对其管理很重要，因为它与组织绩效、医疗质量和员工留任有关。本研究旨在衡量中国贫困农村 THC 员工的工作满意度水平，并确定相关特征，以便为贫困地区卫生服务机构的人力资源开发提供政策建议。
采用自填式问卷评估了中国安徽和新疆 17 个 THC 的 172 名员工（诊所医生、医技人员和公共卫生人员）的工作满意度和相关特征（应答率：90.5%）。该研究于 2007 年进行了为期两个月。
员工平均工作满意度得分为 83.3，采用李克特转换公式，在 0（极度不满意）至 100（极度满意）的量表上，属于“有些满意”的范畴。探索性因素分析（EFA）显示，工作满意度建模涉及八个领域，其中，医护人员对工作意义（88.2）、工作能力（87.9）和团队合作（87.7）的满意度高于工作报酬（72.9）和工作条件（79.7）。新疆的平均工作满意度（89.7）高于安徽（75.5）。
贫困地区 THC 员工的工作满意度中等，需要通过改善工作条件和报酬来进一步提高。
