Can Fam Physician. 1988 Dec;34:2641-5.
Patient satisfaction has been considered important for many years. This article provides a review of various methods that have been developed to measure patient satisfaction and describes the use of the Smith-Falvo scale in determining patient satisfaction with the medical services provided by residents in the Verdun Family Practice Program. In view of the limited range of scores provided by the use of this scale, the authors recommend that further research be done to develop a method of assessment of patient satisfaction that will take into account the duration of patient-physician interviews.
患者满意度多年来一直受到重视。本文综述了各种已开发的测量患者满意度的方法，并描述了 Smith-Falvo 量表在确定Verdun 家庭医疗计划住院医生所提供医疗服务的患者满意度方面的应用。鉴于该量表评分范围有限，作者建议进一步研究开发一种考虑医患访谈时间的患者满意度评估方法。
