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工作场所暴力:遭受暴力与未遭受暴力的护士对护理工作认知的差异:一项跨部门分析

Workplace violence: differences in perceptions of nursing work between those exposed and those not exposed: a cross-sector analysis.

作者信息

Hegney Desley, Tuckett Anthony, Parker Deborah, Eley Robert M

机构信息

Alice Lee Centre for Nursing Studies, The National University of Singapore, Singapore and The University of Queensland, Brisbane, Queensland, Australia.

出版信息

Int J Nurs Pract. 2010 Apr;16(2):188-202. doi: 10.1111/j.1440-172X.2010.01829.x.

Abstract

Nurses are at high risk of incurring workplace violence during their working life. This paper reports the findings on a cross-sectional, descriptive, self-report, postal survey in 2007. A stratified random sample of 3000 of the 29 789 members of the Queensland Nurses Union employed in the public, private and aged care sectors resulted in 1192 responses (39.7%). This paper reports the differences: between those nurses who experienced workplace violence and those who did not; across employment sectors. The incidence of workplace violence is highest in public sector nursing. Patients/clients/residents were the major perpetrators of workplace violence and the existence of a workplace policy did not decrease levels of workplace violence. Nurses providing clinical care in the private and aged care sectors experienced more workplace violence than more senior nurses. Although workplace violence was associated with high work stress, teamwork and a supportive workplace mitigated workplace violence. The perception of workplace safety was inversely related to workplace violence. With the exception of public sector nursing, nurses reported an inverse relationship with workplace violence and morale.

摘要

护士在其职业生涯中遭受工作场所暴力的风险很高。本文报告了2007年一项横断面、描述性、自填式邮寄调查的结果。从昆士兰护士联盟在公共、私人和老年护理部门工作的29789名成员中分层随机抽取3000名,得到1192份回复(39.7%)。本文报告了经历工作场所暴力的护士与未经历者之间的差异,以及不同就业部门之间的差异。工作场所暴力的发生率在公共部门护理中最高。患者/客户/居民是工作场所暴力的主要肇事者,工作场所政策的存在并未降低工作场所暴力的程度。在私人和老年护理部门提供临床护理的护士比资深护士遭受更多的工作场所暴力。虽然工作场所暴力与高工作压力相关,但团队合作和支持性的工作场所可减轻工作场所暴力。对工作场所安全的认知与工作场所暴力呈负相关。除公共部门护理外,护士报告工作场所暴力与士气呈负相关。

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