Lo T Wing, Chappell Duncan, Kwok Sharon Ingrid, Wu Joseph
Department of Applied Social Studies, City University of Hong Kong, Kowloon Tong, Hong Kong, China.
Int J Offender Ther Comp Criminol. 2012 Sep;56(6):955-75. doi: 10.1177/0306624X11414545. Epub 2011 Jul 4.
This article reports a survey of workplace violence in Hong Kong. A sizable number of the 1,198 organizations that were questioned reported that they had experienced such violence over the 2 years preceding the study, but the problem was not prevalent. In both the private and government sectors, nonphysical violence happened more frequently than physical violence, and there was a reported lack of preparedness of many organizations to deal with the violence. Compared with private organizations, government organizations experienced more coworker and customer violence, but more private than government organizations believed that workplace violence caused the loss of key employees and clients. Correlation analysis found that a subculture of workplace violence appears to emerge over time, such that the more customer violence is experienced, the more is coworker violence, and the more the nonphysical violence, the more the physical violence. These findings are discussed with reference to international findings.
本文报道了一项关于香港职场暴力的调查。在接受询问的1198个组织中，相当数量的组织报告称，在研究前的两年里他们经历过此类暴力，但这个问题并不普遍。在私营和政府部门，非身体暴力比身体暴力发生得更频繁，而且据报道许多组织缺乏应对暴力的准备。与私营组织相比，政府组织经历的同事和客户暴力更多，但认为职场暴力导致关键员工和客户流失的私营组织比政府组织更多。相关性分析发现，职场暴力的亚文化似乎会随着时间的推移而出现，即经历的客户暴力越多，同事暴力就越多，非身体暴力越多，身体暴力就越多。本文将结合国际研究结果对这些发现进行讨论。
