Orn Margaret
Harrison Medical Center, Bremerton, WA98310, USA.
J Nurses Staff Dev. 2010 Jul-Aug;26(4):164-9. doi: 10.1097/NND.0b013e318199457c.
The author describes a program that educates nurses to use the Relationship & Results Oriented Healthcare concepts to increase patient and staff satisfaction and decrease nurse turnover.
作者描述了一个培训护士运用以关系和结果为导向的医疗保健理念的项目,以提高患者和员工满意度,并减少护士流失率。