International Centre for Advancement of Rural Eye Care - LV Prasad Eye Institute, Hyderabad, India; Vision Cooperative Research Centre Pty Ltd, Sydney,Australia, .
Indian J Ophthalmol. 2010 Sep-Oct;58(5):407-13. doi: 10.4103/0301-4738.67056.
To compare the satisfaction of patients with the services of Vision Center services (primary eye care) in large village (s) and small village (s) in rural settings in Andhra Pradesh state, India.
We have administered standard questionnaires to randomly selected patients to assess patient satisfaction when assessing Vision Center Services. We used the Chi-square ( P <0.05) to explore differences in satisfaction of patients with Vision Center services located in the large village (s) and small village (s) rural settings.
Vision Center patients at the large village (s) expressed higher levels of satisfaction (median 78%) than patients treated at the Vision Center at small village (s) (median 69%). The difference was statistically significant (Chi square P value ranging from <0.001 to 0.03) for all the items except two - 'easy to identify vision center location' and 'spectacles dispensing time' as compared to other (privately run optometry) facilities (Chi square P value=0.498 and 0.993 respectively). The location of the Vision Center, convenience of journey, ophthalmic technician's behavior with patients, are some of the most important factors that determined the patient perception about Vision Center services.
The overall satisfaction levels of the Vision Center experience at 78% and 69% were good. However, continual improvement is to be made in service time, staff performance, cost and quality of vision care, especially at more remote primary eye Care Centers.
比较印度安得拉邦农村地区大村庄（s）和小村庄（s）的 Vision Center 服务（初级眼保健）的患者满意度。
我们向随机选择的患者发放了标准问卷，以评估他们对 Vision Center 服务的满意度。我们使用卡方检验（P<0.05）来探索大村庄（s）和小村庄（s）农村环境中 Vision Center 服务满意度的差异。
大村庄（s）的 Vision Center 患者表示满意度较高（中位数为 78%），而小村庄（s）的 Vision Center 患者满意度较低（中位数为 69%）。差异具有统计学意义（卡方 P 值范围从<0.001 到 0.03），除了两个项目 - “容易识别 Vision Center 位置”和“配镜时间”，与其他（私人经营的验光配镜）设施相比（卡方 P 值分别为 0.498 和 0.993）。Vision Center 的位置、就诊的便利性、眼科技术人员与患者的互动，是决定患者对 Vision Center 服务看法的一些重要因素。
Vision Center 体验的总体满意度为 78%和 69%，这是不错的。然而，需要持续改进服务时间、员工绩效、成本和视力保健质量，特别是在更偏远的初级眼保健中心。
