Psycho-oncology Unit, European Institute of Oncology, Milan, Italy.
Palliat Support Care. 2010 Sep;8(3):305-12. doi: 10.1017/S1478951510000106.
Major cancer centers cannot ignore psychosocial patient needs that have a significant impact on the process of adjustment to cancer and on compliance to treatments. We introduced a new service, the Gigi Ghirotti Psychosocial Cancer Phone Center (GGPCPC), staffed by professional psychologists, for use by our patients and their relatives. This article investigates its feasibility as a support delivery vehicle for patients in their follow-up phase, and also investigates patients' sense of abandonment related to their care setting.
A close collaboration was set up between GGPCPC psychologists and European Institute of Oncology (IEO) psychologists. Education and awareness sessions regarding the importance of such a source of psychological support were conducted by IEO psychologists with nurses, secretaries, and receptionists. IEO psychologists input monthly data, recorded on specific paper-tabs by GGPCPC psychologists for each call received by the phone center between March 2007 and March 2009, into a SPSS database.
Four hundred and thirty individuals contacted the center mainly to receive psychological support during their treatment phase, when they visited IEO for treatment sessions. Multiple indicators suggest that this telephone support program was feasible and provided support to a broad range of cancer patients. Patients seemed to prefer it to face-to-face psychological support during their treatment-phase.
The GGPCPC was demonstrated to be an efficacious support and information delivery vehicle for patients and relatives during the illness course.
大型癌症中心不能忽视对癌症适应过程和治疗依从性有重大影响的患者心理社会需求。我们引入了一种新的服务，即吉吉·吉罗蒂癌症心理电话中心（GGPCPC），由专业心理学家组成，供我们的患者及其家属使用。本文研究了其作为患者随访阶段支持提供工具的可行性，并研究了患者对其治疗环境的被抛弃感。
GGPCPC 心理学家与欧洲肿瘤研究所（IEO）心理学家密切合作。IEO 心理学家通过教育和提高认识的课程，向护士、秘书和接待员强调了这种心理支持来源的重要性。IEO 心理学家将 GGPCPC 心理学家为每个电话中心在 2007 年 3 月至 2009 年 3 月期间收到的电话记录在专用的纸质标签上的每月数据输入到 SPSS 数据库中。
共有 430 人主要在接受治疗期间通过电话中心联系，以获得心理支持，他们当时在 IEO 接受治疗。多项指标表明，这种电话支持计划是可行的，为广泛的癌症患者提供了支持。与治疗期间的面对面心理支持相比，患者似乎更喜欢这种电话支持。
GGPCPC 被证明是患者及其家属在疾病过程中的有效支持和信息传递工具。
