Medical Care Research Unit, School of Health and Related Research, University of Sheffield, Sheffield.
Br J Gen Pract. 2009 Dec;59(569):e390-3. doi: 10.3399/bjgp09X473169.
Pilot commuter walk-in centres have been located close to national rail stations in major English cities, provided by private healthcare companies for the NHS, and offering access to doctors and nurses. This study used a survey to evaluate user satisfaction levels with this new service. Thirty-three per cent (1828/5574) of users completed a questionnaire. Centres demonstrated high levels of user satisfaction (69% 'very satisfied', 95% confidence interval = 58% to 79%) overall, but satisfaction was lower for some aspects of care such as waiting times.
试点通勤步行中心位于英国主要城市的国家火车站附近，由私营医疗保健公司为国民保健制度提供服务，为患者提供看医生和护士的机会。本研究使用问卷调查评估了用户对这项新服务的满意度。33%（1828/5574）的用户完成了问卷。总体而言，中心的用户满意度很高（69%“非常满意”，置信区间=58%至79%），但某些护理方面的满意度较低，如等待时间。
